FAQ'S

Frequently Asked Questions

1. Is Ann Finance Ltd a payday lender?
No Ann Finance Ltd only deals with short term loans over 20 to 52 weeks or monthly upto 12 months.

2. Am I eligible for a loan?
You are eligible for a loan if you meet all of the criteria below:

• You have a valid email address
• Have a valid UK Bank Account
• Reside in the UK
• 18 years or over
• If employed we will require your employment details
• We will require your last 3 bank statements for income and outgoing assessment 
• Other personal information to meet credit scoring criteria
• You are a House Holder
• No County Court Judgments (CCJ's)
• No existing Individual Voluntary Arrangement (IVA)
• No existing Debt Relief Order (DRO)

3. Will I be eligible for a loan if I have poor credit history?
Yes you could still be eligible for a loan but this will depend on the circumstance. Each application will be carefully assessed including a credit score check along with recent borrowing history.

4. How much can I borrow?
You can borrow from £100 up to £1000 which can be payable over 20,30 or 52 weeks, or monthly up to a maximum of 12 monthly payments. Conditions may apply for new customers until they successfully repay their first loan.

5. What methods of payment do you currently accept?
We currently accept cash payments made payable to the door step collector or automatic payments using Visa/Mastercard debit cards.

6. What area do you cover?
Currently we cover the Tyne & Wear, Lincoln, Boston & Skegness areas for door step collections but automatic payments can be anywhere within the UK.

7. Why do you need to provide proof of income?
We need to be able to verify that you are able to afford the repayments of loan you are applying for.

8. What if I have County Court Judgments?
You may still be eligible for a loan, it will just depend on the nature of the CCJ and if it is currently being paid or has been paid off in full.

9. Why was my application declined?
There are a number of checks we carry out to evaluate your suitability for a loan, this could include but not limited to your borrowing history, credit report or verification of any of your personal details. If this changes in the future you may be eligible for a loan. Please call our support desk on 0117 456 2222.

10. If I pay by automatic payment using my debit card how can I keep track of my account(s)?
When you first take out your loan with us you will be asked for your email address. This will then be used as a way of securely sending you your loan agreements and any payment receipts.

You can also contact your agent who will be happy to give you your latest balance. Alternatively you can use one of the contact us methods and the agent will contact you usually within the same day.

11. What if I don't receive any emails?
It could be that the emails sent out by us have found there way to your junk email, so checking this would be a good place to start. If you are still having issues receiving emails from us you can contact your agent or use one of the contact us methods to make sure we have your correct contact details.

12. How do I apply for a loan?
You can apply for a loan using the Loan Calculator link on this website.If you have lived at your current address for less than 2 years then please provide your previous address in the comments section. We will need this information to carry out an initial credit check.

13. What is meant by House Holder?
A house holder is a person who either owns or rents a house, the house holder needs to be in residence for a minimum of 2 years and registered on the electoral roll.
If the applicant has been resident for less than two year a previous address will need to be provided. There may be circumstances where we would approve a loan for a non householder, providing all other checks have been carried out successfully and the applicant has provided at least 3 months bank statements along with further proof of address and is able to prove they have resided in the property for longer than 3 months. The decision on whether to provide a loan to a non householder may take longer than normal and will be approved by a senior member of staff. ANN Finance reserves the right to decline any application for any reason.

14. Why can it take so long to get approval for a loan?
As ANN Finance are responsible lenders, for new customers approval for an ANN Finance Loan can take longer than expected, this is because we have to go through extensive checks regarding income and outgoing, credit history and credit worthiness. We also carryout full credit checks which can sometimes take longer than expected. For existing customers we follow a very similar process depending on their credit history.

15. What documents will I need to provide when applying for a loan?
You will need to provide some of the following documents when applying for a loan.
***Please note you may be asked to provide further information or clarification during the application process.***

Details of regular income and outgoings:

1. Current Account, Bank Statements (Mandatory)
2. Payslips
3. P60
4. Utility Bills
5. Existing loan and credit agreements.

Proof of ID:
Minimum of 1 document from list:

1. Copy of Driving License (full or provisional) *preferred
2. Copy of Passport
3. National Identity Card (non-UK nationals)

4. Other official photographic ID issued by UK Government. (list shown below)

Non-photographic ID:
you may be asked for multiple utility bills or other documents such as:

Non-photographic issued document which incorporates your full name, supported by a second document which incorporates your full name, and either or your residential address and date of birth.

Examples of Non-Photographic Government issued Identity Documents:

• Valid full non-photographic UK Driving Licence (may be used as proof of address or identity but not both)
• State Pension/Benefits Book or Notification Letter (may be used as proof of address or identity but not both)
• Sub-contractors Certificate
• HMRC Tax Notification (P45 or P60 may not be used as proof of ID)
• Local Authority Tax Bill

Please Note: We cannot accept Birth Certificates as proof of ID.

Examples of Evidence of Address:

• Current bank statements, or credit/debit card statements, issued by a regulated financial sector firm in the UK (but not ones printed off the internet and not less than 3 months old)
• House or motor insurance certificate
• Utility bills (not including mobile phone bills, not ones printed off the internet and not less than 3 months old)
• Current council tax demand letter or statement, rent card or tenancy agreement
• Home visit (premises must be entered)
• Solicitor letter confirming completion of house purchase or land registration (certified copy)
• Electoral role check (certified copy)
• State Pension or Benefits Book (may be used as proof of address or identity but not both)
• Valid UK driving licence (may be used as proof of address or identity but not both)

16. How can I contact ANN Finance?
You can contact us using anyone of the following channels:

• By Telephone: 0117 456 2222
• By Email: support:@annfinance.co.uk
• Via our website at Contact us
• Request a call-back at our website then selecting the "Request a call-back" widget at the bottom right of any page

17. How do I make a complaint?

ANN Finance Ltd
31, The Fox Hollies
Alfreton
DE556NA

We will always try in the first instance to acknowledge your complaint within 5 days and try to resolve the complaint within 4 weeks. Unfortunately this can take longer due to the complexity of a complaint, but it shouldn't take longer than 8 weeks. We will always try to keep you informed with regular progress reviews. 

If we have been unsuccessful with resolving your complaint and you are still not satisfied then you can obtain independent advice from from your localTrading Standards Office or Citizens Advice Bureau.
 
Unresolved complaints can also be referred to the Fanatical Ombudsmen service at:
Financial Ombudsman Service
Exchange tower
Harbour Exchange Square
London E14 9SR
Financial Ombudsmen Customer leaflet can be found here:

18. Which Credit Reference Agency Do You Use?
ANN Finance uses Creditsafe to carryout credit reference checks. Creditsafe is a recognised consumer credit agency, they are able to provide customer current credit score, Electoral roll information, person details, Bankruptcy, Insolvency and previous credit search data. To request a copy of the personal information they hold about you can do so by visiting their website by using this link: Creditsafe home page

19. Why do I have to provide an email address and mobile number?
Your email address is used as your primary form of contact. You require an email address to receive your loan application for you to digitally sign.
You will also receive email receipts for each payment you make with an update on the status of your account. Your mobile number is used as secondary form of contacting you but it is also used to enable you to access your loan agreement using two factor authentication to ensure that your details and personal data remain secure and prevent fraud.